Returns & Exchanges
At Poly & Bark, we want you to love your new furniture as much as we do, which is why we offer a 30-day return window for most items in their original packaging. We strive to make the process as seamless as possible to ensure your home shopping experience is worry-free.
Initiate Your Request
Visit our online returns portal or contact our customer experience team with your order number and the reason for your return.
Prepare for Shipping
Carefully disassemble your item if necessary and place it back into its original protective packaging to ensure it arrives back to us safely.
Schedule a Pickup
For large furniture pieces, we will coordinate a specialized freight carrier to collect the item from your home at a scheduled time.
Receive Your Refund
Once our warehouse inspects the returned item, we will issue a refund to your original payment method, minus any applicable return shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing