Frequently Asked Questions
Everything you need to know about your Poly & Bark experience.
What is your shipping policy?
We offer free ground shipping on all orders within the contiguous United States. Most in-stock items ship within 2-3 business days and arrive via FedEx or a specialized freight carrier for larger furniture pieces.
What is your return policy?
We want you to love your home. If you are not completely satisfied, you can return your item within 30 days of delivery. Please ensure the item is in its original packaging; a return shipping fee may apply.
Do you offer fabric and leather swatches?
Yes! We understand that color and texture are vital for your space. You can order a selection of free swatches directly from our website to see how our premium leathers and fabrics look in your lighting.
What type of warranty comes with my furniture?
All Poly & Bark products are backed by a 1-year limited warranty that covers defects in materials and workmanship. We stand behind the quality of our craftsmanship and are here to help if an issue arises.
Do you provide white glove delivery?
For larger items like sofas and dining tables, we offer an optional White Glove Delivery service at checkout. This includes room-of-choice placement, assembly, and removal of all packaging materials.
How do I care for my leather furniture?
To maintain the beauty of our full-grain leathers, we recommend dusting regularly with a dry cloth and keeping the piece away from direct sunlight. Use a high-quality leather conditioner every 6-12 months to keep the hide supple.